Brand Ambassador/Robot Attendant – Clockwork
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Brand Ambassador/Robot Attendant

LOCATION

In person. San Mateo, CA

ABOUT CLOCKWORK

Clockwork builds AI-powered robots to deliver express beauty services for people on the go. We started with nails, and have developed the world’s first fully autonomous manicure robot which can paint nails perfectly in under 10 minutes.

Check out this video of customer reactions. Our pop-up has delighted thousands of customers as seen in viral videos and media coverage.

Our founding team has many years of experience in software, AI, and mechanical engineering.

Our machines are available at the Rockefeller Center in New York and select Target locations in the Bay Area, Minneapolis, and Texas (and we’re expanding to more).

ROLE

We are looking to hire a Brand Ambassador/Robot Attendant to work on-site at Target. You will help customers get their nails done via the robot. Specifically, this means greeting them, giving them an introduction on what to expect, answering their questions, giving helpful tips and overall making all guests feel comfortable throughout the experience. You will also help troubleshoot any issues that may come up with the robot using our Customer Service team. The ideal candidate has a positive and professional attitude and clear communication skills. You feel passionate about providing truly exceptional service experiences for customers and excited for a new tech innovation.

RESPONSIBILITIES

  • Welcome customers to their service
  • Listen to all guests and answer questions/address concerns professionally and politely
  • Become knowledgeable about the Clockwork brand story and founders
  • Clean and disinfect surfaces between customers using COVID regulations and standards
  • Use Google Sheets to document certain aspects of appointments and feedback to improve future experiencesWe will provide full training in the appropriate areas above.

QUALIFICATIONS

  • Excellent communication skills
  • Can adjust your communication style based on the person you’re communicating with
  • Ability to think on your feet
  • You go the extra mile to ensure that customers have a positive experience
  • Ability to stay calm when customers are stressed or upset
  • Basic computer skills. Specifically, using a basic interface with simple commands to control a robot
  • Experience applying nail polish
  • Basic interest in technology and robotics

ADDITIONAL DETAILS

  • We are hiring one person for this role
  • Part Time Role (between 15-20 hrs/wk)

COVID CONSIDERATIONS

  • You will always remain socially distanced from the customer. We will provide hand sanitizer, PPE, and the necessary disinfecting materials to keep you and our customers safe. We will also require customers to wear a mask while experiencing the robot in our designated space.

APPLICATION INFORMATION

If interested, please submit an email with your resume to jobs@likeclockwork.com.

We look forward to hearing from you!